Engage Privacy Policy

SuiteSpot Engage Privacy Policy

This Privacy Policy governs the manner in which SuiteSpot collects, uses, maintains, and discloses information collected from users (each, a "User") of the SuiteSpot Engage platform ("Platform"). SuiteSpot Engage is a resident engagement system that facilitates communication between property managers and residents via SMS/text messaging. This policy applies to the Platform and all related products and services offered by SuiteSpot in connection with SuiteSpot Engage.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including but not limited to, when Users register on the Platform, fill out a form, or engage in other activities, services, features, or resources made available through the Platform. Users may visit our site anonymously. We will collect personal identification information only if Users voluntarily submit such information. Users may refuse to supply personal identification information, though doing so may prevent them from accessing certain Platform features.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with the Platform. This may include browser name, device type, operating system, internet service provider, and other technical information about Users' means of connection to the Platform.

Web browser cookies

The Platform may use "cookies" to enhance User experience. Cookies are placed on Users' devices for record-keeping and to track certain interaction information. Users may configure their browser to refuse cookies or to alert them when cookies are being sent. Note that some parts of the Platform may not function properly if cookies are disabled.

How we use collected information

SuiteSpot Technology collects and uses Users' personal information for the following purposes:

To deliver the SuiteSpot Engage service: Including sending property-related SMS communications on behalf of authorized property management companies.
To improve customer service: Your information helps us respond effectively to customer service requests and support needs.
To process transactions: Information provided in connection with a service order is used solely to fulfill that order.
To send service-related communications: Contact information may be used to send updates, respond to inquiries, and provide information directly related to the Platform.

How we protect your information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, including usernames, passwords, transaction data, and mobile phone numbers stored on the Platform.

Sharing your personal information

We do not sell, trade, rent, or share Users' personal identification information — including mobile phone numbers and SMS opt-in data — with third parties, affiliates, or advertisers.

User data is used solely to deliver the SuiteSpot Engage service. We do not share opt-in or consent information with any outside parties for marketing or advertising purposes. Information may only be disclosed where strictly required by law or to prevent harm.

Changes to this privacy policy

SuiteSpot reserves the right to update this Privacy Policy at any time. When changes are made, we will revise the "Last updated" date at the top of this page. We encourage Users to review this page periodically to stay informed about how we protect the personal information we collect. Your continued use of the Platform following the posting of changes constitutes your acceptance of those changes.

Your acceptance of these terms

By using the SuiteSpot Engage Platform, you signify your acceptance of this policy. If you do not agree to this policy, please do not use the Platform.

Contacting us

If you have any questions about this Privacy Policy, the practices of this Platform, or your dealings with SuiteSpot Engage, please contact us:
SuiteSpot Inc.
https://suitespot.ai
Toronto, Ontario
+1 (647) 797 1997
info@suitespot.ai

Leadership

Meet the team

Elik Jaeger

President & CEO

Elik Jaeger is a tech executive and entrepreneur with 20-plus years of experience launching, operating, and growing technology businesses. Before taking the helm at SuiteSpot, he assumed leadership roles in several start-ups and NASDAQ/TSX companies, including president and CEO of Synerion, a global workforce management enterprise software company, and Vice President and General Manager of RuggedCom’s wireless business division. He holds an honors Bachelor of Science Engineering degree from the University of Tel Aviv in Israel.

Today, Elik continues to bring innovations to the field as founder & CEO at SuiteSpot, offering software solutions that allow rental real estate operators' teams to collaborate better, increase performance and reach their goals faster.

Outside of the office, he and his wife continue the journey of raising three children from their home in Toronto, Ontario.

Sorin Michnea

CTO

Sorin is a highly entrepreneurial technologist with 15 years of experience building products and teams in varied technical fields, from telecommunications to web publishing and analytics.

Prior to becoming the CTO of SuiteSpot, Sorin has served as a Software Development Manager for BLiNQ Networks, where he was a driving force in the design and development of BLiNQ’s radio and RF planning products with Tier-1 operators such as AT&T, Sprint, Vodafone, América Móvil and integrators like Cisco, Huawei and Juniper Networks.

Sorin holds a Bachelor’s Degree from the University of Bucharest in Romania.

Darren Sharpe

CRO

Darren is a sales and marketing executive with over 20 years of experience developing high growth teams. His career in technology started with IT Integrator, Scalar Decisions. Over 10 years at Scalar, Darren worked his way up from an Account Executive, to an Executive Vice President of Sales managing over $400 Million of sales and nearly 200 people.

After leaving Scalar, Darren has led two SaaS organizations through significant growth. At TSO Logic, Darren took a startup from their first sales to being acquired by Amazon. More recently, as the CRO of Essential Accessibility, Darren led the company through exponential sales growth and supported a successful Series B by KKR.

Darren holds a bachelor’s degree from the University of British Columbia, and lives in Toronto.

Data Security and Privacy

Data Security and Privacy

At SuiteSpot, we prioritize your privacy to the same extent that you do. We gather only the necessary information to ensure our platform functions effectively for you and never trade or disclose your personal data. Feel assured using our platform, knowing that your personal information is safeguarded with utmost security.

Our commitment to safeguarding your information

Keeping your personal information safe is a top priority for us-we treat
your information like it's our own. That's why we go above and beyond to meet the highest information security standards in the world.

Learn More

Integration

Our Commitment to Productivity through Integration.

SuiteSpot is committed to leveraging your existing PMS to deliver you the highest standards of property operations performance.

Our Property Operations System (POS) implementation team are experts in integrating within your current environment to ensure your maintenance operations performance transformation is a complete success.

We are with you every step of the way, with customized, yet easily configurable implementations. Contact us today to see learn more about how we help property operations professionals achieve their goals.