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SAM™
Maintenance Request

Always On

Always Helping

Powered by specialized AI, SAM manages all resident maintenance interactions from request to resolution.

“Since introducing SAM, 92% of resident service request calls were handled automatically without office intervention.”

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Greg Stobart

Sr. Director of Maintenance & Procurement Operations

Faster Requests and Resolutions

Cut service request call times by 40% and boost work order completion speed by 40%

Faster requests

Smarter After Hours Coverage

SAM triages after hours requests instantly, reducing non emergency escalations by up to 75% and avoiding unnecessary overtime.

Reduction in after-hours

Always On, Always Helping

Whether it is a voice call or a chat message, SAM helps residents in over 35 languages, with 24/7 availability.

SAM helps residents in over 35 languages

Book Your First AI Service Request

100K

Apartment Units

330

Communities

"SAM was one of the biggest 'WOW' moments for our field teams. It’s a total game-changer compared to traditional answering services."

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Amy Chien

Director of Strategic Innovations,
BH Management

SAM gets residents  the service they need

Empowering Residents

SAM helps residents solve simple issues on their own and minimizes the impact while help is on the way.

Automated Deflection

Ask. Capture. Improve.

SAM closes the loop after each job with built-in feedback collection, helping you stay ahead of complaints and build trust at scale.

SAM closes the loop after each job with built-in feedback collection, helping you stay ahead of complaints and build trust at scale.

SAM gets residents the service they need

40% Faster Service Intake Calls

40% Faster Work Order Completions

Ask. Capture. Improve.