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SAM™
Maintenance Request

Always On

Always Helping

Powered by specialized AI, SAM manages all resident maintenance interactions from request to resolution.

“Since introducing SAM, 92% of resident service request calls were handled automatically without office intervention.”

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Greg Stobart

Sr. Director of Maintenance & Procurement Operations

Faster Requests and Resolutions

Cut service request call times by 40% and boost work order completion speed by 40%

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Smarter After Hours Coverage

SAM triages after hours requests instantly, reducing non emergency escalations by up to 75% and avoiding unnecessary overtime.

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Always On, Always Helping

Whether it is a voice call or a chat message, SAM helps residents in over 35 languages, with 24/7 availability.

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Book Your First AI Service Request

100K

Apartment Units

330

Communities

"SAM was one of the biggest 'WOW' moments for our field teams. It’s a total game-changer compared to traditional answering services."

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Amy Chien

Director of Strategic Innovations,
BH Management

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Empowering Residents

SAM helps residents solve simple issues on their own and minimizes the impact while help is on the way.

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Ask. Capture. Improve.

SAM closes the loop after each job with built-in feedback collection, helping you stay ahead of complaints and build trust at scale.

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SAM gets residents the service they need

40% Faster Service Intake Calls

40% Faster Work Order Completions

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