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SAM™ Maintenance Request
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SAM™ Technician
SAM™ Capital Manager
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“Since introducing SAM, 92% of resident service request calls were handled automatically without office intervention.”
Greg Stobart
Sr. Director of Maintenance & Procurement Operations
Book a Demo
Faster Requests and Resolutions
Cut service request call times by 40% and boost work order completion speed by 40%
Smarter After Hours Coverage
SAM triages after hours requests instantly, reducing non emergency escalations by up to 75% and avoiding unnecessary overtime.
Always On, Always Helping
Whether it is a voice call or a chat message, SAM helps residents in over 35 languages, with 24/7 availability.
Book Your First AI Service Request
+1 (888) 449-8830
100K
Apartment Units
330
Communities
"SAM was one of the biggest 'WOW' moments for our field teams. It’s a total game-changer compared to traditional answering services."
Amy Chien
Director of Strategic Innovations,
BH Management
Empowering Residents
SAM helps residents solve simple issues on their own and minimizes the impact while help is on the way.
Ask. Capture. Improve.
SAM closes the loop after each job with built-in feedback collection, helping you stay ahead of complaints and build trust at scale.
SAM gets residents the service they need
40% Faster Service Intake Calls
40% Faster Work Order Completions
Smarter Operations.
Stronger Performance.
AI in maintenance is not about replacing people.
It is about helping every technician perform at their best.
THE SAM™ FAMILY
One platform.
A growing team of agents.
NEW
SAM Supervisor
Brings the judgment of your best maintenance leaders to every technician. Repair or replace decisions, coaching in the ticket, and resident risk signals on every work order.
LIVE
SAM Maintenance Request
Captures every resident request 24/7 by phone or chat. Mitigates active problems, deflects unrelated calls, escalates emergencies, and keeps residents informed in 35+ languages.
Coming soon
More agents to come
The SAM family keeps growing. New agents on the SuiteSpot roadmap will keep expanding what your same team can cover.
