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Customer Spotlight
Oxford Properties Increases NOI with a Single Source of Truth for Unit Turnovers
Overview
Return on NOI
Unit turnovers are a unique aspect on property maintenance because unlike ongoing maintenance, they involve the transition from one tenant to another. It is extremely important to control the timing, quality and the costs of these tasks to ensure vacancy rates remain as short as possible.
Performance Specification
Oxford is able to leverage the knowledge of seasoned individuals with years of experience to document specifications that set the standard for how unit turnovers are managed. SuiteSpot was the partner Oxford chose to help them deliver on their unit turnover specification goals and objectives.
Objectives
Maximize NOI by repositioning units and reducing turnover rates and timelines. Standardize and optimize unit turnover processes and reporting. Reduce the chances of human error.
Challenges
Tight timelines and data opacity. Dynamic, near real-time change management requirements. Individual methodologies and contractor-quoting variances.
Solution
Develop a centralized, standard inspection process that controls the specifications, scope, cost and timing of unit turnovers.
At a glance cost evaluation and tracking every level of business.
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Results
Oxford Deliver on their Vision for Optimized Unit Turnover Performance
"Make-Ready" Transformation
Inspection Control
Oxford sets the standards and the process for inspections, putting them in control of the process from the very beginning and not the contractor.
Change Management
Full vision with the ability scope units the same way every time for the contractor, articulate spend and make sure change management details are covered.
Single Source of Truth
Instant access to single source of truth records that empowers staff with the information required to understand if charges and timelines are in order.
"We developed a brand new specification that gives us a more granular and streamlined understanding of how we can maximize and track our unit turnover investment."
Jonathan Brimmell
Director, Multi Residential
Multifamily Leaders Give SuiteSpot 5-Star Reviews
“Our building staff found the app really easy to learn and use compared to the Yardi maintenance app we tried previously. Switching to SuiteSpot has given us a much better process for maintenance and work orders that integrates perfectly with our Yardi PMS.”
“SuiteSpot has changed the way we manage our maintenance processes. It was incredibly quick and easy to set up while still giving us the flexibility needed to manage our maintenance processes across our portfolio.”
“The integration with Yardi is a huge help as it eliminates duplication of work and gives everyone access to the information they need, especially helpful for proving resident damages. There's really nothing like it!”