Suitespot and Funnel Announce Integration to Streamline Maintenance and Elevate the Resident Experience
August 7, 2025, TORONTO, ON — Funnel, the proven AI-infused multifamily CRM, today announced its newest integration with SuiteSpot, a leading provider of AI-powered maintenance operations technology for multifamily.
The partnership embeds SuiteSpot’s maintenance engine directly into the resident experience through Funnel’s resident portal or resident app product, creating a single ecosystem for leasing and maintenance workflows.
UDR, one of the industry’s leading and largest operators, will be rolling out the integration across their portfolio later this year.
Josh Gampp
Chief Technology Officer
UDR to unify leasing and maintenance within Funnel’s resident app, Nestio
“At UDR, we prioritize technology that enables better performance without increasing complexity.
Funnel is instrumental on the renter-facing side, and SuiteSpot has transformed our turn and maintenance operations. Integrating these two platforms means our residents and teams will enjoy a smoother, more transparent experience. As operators, it connects our leasing success directly to our operational execution, giving us better visibility into what's happening on the ground.
Apartment Homes
60,000+
NMHC’s 2025 Top 50 Owners List
Ranked 15th
A Better Experience For All
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Leasing and maintenance stay in sync, improving operational clarity and reducing delays from siloed systems.
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Renters can now submit and track work orders directly in Funnel’s ResApp, alongside communication, rent, and renewal tools.
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With aligned workflows, vacant units move through turn and prep stages faster—cutting vacancy loss, minimizing service delays, and eliminating duplicate data entry.
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Integrated systems reduce mismatched data across unit statuses, resident info, and work order updates—especially valuable in high-volume portfolios.
"By bringing maintenance into that experience, we’re delivering on our promise to simplify operations for teams, improve transparency for operators, and elevate the entire resident journey.
We built our resident portal (ResApp) to make the resident experience feel as simple as it should be—for renters, that means everything happens through our app, Nestio. For teams, it’s all powered by Funnel behind the scenes.
Tyler Christiansen
CEO of Funnel
"For too long leasing and maintenance have lived in separate silos. This integration is a major step forward in unifying property operations.
By pairing Funnel’s resident engagement data with SuiteSpot’s operational intelligence, we’re giving teams a 360-degree view of every unit and every customer touchpoint. It’s the experience residents expect, and the efficiency operators need. We’re thrilled to partner with Funnel to bring our maintenance solutions directly into their resident-facing layer—delivering real value for operators and residents alike.”
Elik Jaeger
CEO of SuiteSpot
The Funnel - SuiteSpot integration is now live for mutual customers and will be showcased live at the 2025 NMHTC Optech conference in Las Vegas.
About Funnel
Funnel delivers wins to three vital groups: operators looking to reduce costs and improve efficiency; stretched-thin onsite teams who demand a better long-term career; and renters who deserve a better customer experience.
Funnel’s proven AI-infused CRM is the enterprise-grade solution industry leaders, owners, and operators trust to deliver a streamlined, consistent, and connected experience from first inquiry through years of renewals, while simultaneously saving operators quantifiable money through the operational flexibility only a renter-centric® platform can provide. We call it Renter Management Software; our clients call it the new operating model.
About SuiteSpot
SuiteSpot is an AI-powered platform that helps multifamily operators run maintenance and capital projects more efficiently. By intelligently orchestrating workflows, centralizing operations, and automating routine tasks, we drive down costs, protect assets, and elevate the experience for both residents and on-site teams. The result: leaner staffing, smarter decisions, and stronger portfolio performance.